We experienced an unscheduled service interruption last night around 22:00 EST. Search has been restored to a point (index is out of date, but functional). Attachments have been restored. We are working on restoring 100% functionality and expect that to be complete by 09:30 EST. We apologize for the inconvenience.
Maintenance
The regular maintenance window for CLAIMS Direct shared service is on Saturdays, 12:00-4:00pm, New York time. During this time there may be very brief service interruptions. We will send out notification if we expect any substantial service interruptions.