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IFI CLAIMS introduced shared-service quotas beginning in the third quarter of 2019. Rate limits for shared services vary based on your subscription and service levels although the standard rate limit for most shared services ranges from 60-240 request units per minute window per client login, where window can range from 1 minute to 1 day. You can read more about these quotas here. In addition, there are some limits applied to the individual services. The Text service has a limit of 100 documents per batch. That number provides a good balance between time to prepare the extract and time to push it across the network. The Citation, Family, and Attachments services can tolerate more. We do not have an upper limit for those, but suggest that you try to hold the maximum to about 500. The limit for Search and Reporting is 30K documents per batch because deep paging can place undue stress on the system.

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